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Product Recall/Pharmacy Oversight Manager

Job: #2019-55335
Store Number: 8311
Store: Southeastern Grocers
Category: Store Support / Corporate
Position Type: Asset Protection
Full-Time/Part-Time: Full-Time
Address: 8928 PROMINENCE PARKWAY BUILDING 200Jacksonville, FL, 32256

Job Title:

Product Recall/Pharmacy Oversight Manager


Job Purpose

Manages and provides oversight, analysis, guidance, development and continuous improvement for all aspects of Southeastern Grocers product recall program and pharmacy operational processes and controls.  Coordinates and manages all Federal/State/local regulatory agency record requests, data entry and overall compliance of execution for the Product Recall Process.  Develop and report out on the execution efforts to prevent the diversion of controlled substance drugs and over dispensing of the same.  Work collaboratively with leadership across all disciplines responsible for Pharmacy, Merchandising and Operations.  


Essential Responsibilities

Lead Product Recall Process 

% Of Time


Responsible for managing, executing and reporting out on the company’s product recall process, procedures and policies to ensure compliance in pulling all recalled product from store shelves, that in-transit product is secured upon delivery, POS/UPC blocks are implemented and provide continuous follow-up to ensure expectations are met by each impacted department.  Execute Product Recall Closing process including receiving written assurance from suppliers that affected products have been destroyed and will not ship to stores or distribution centers or forwarded to reclaim when applicable. Work closely with accounting, ensure SEG collects fees from all suppliers for recalled products. Lead the product recall task force, quarterly meetings by developing content, analysis and reporting metrics and provide weekly and quarterly updates to Executive leadership.





Monitor, Respond, Follow-through

Monitor (24/7) all information systems (Food Track, C&S Wholesalers, manufacturers, SEG Merchants, Own Brands, Vendors, and Government Agencies and respond immediately to all Class 1 and 2 recalls.  Run queries upon notification using HUB software to determine if product is carried by SEG and location of the same.  Stay in contact with all business partners to confirm product has been removed from store shelves, identified while in-transit, and measure the success or failure of how the company executed based off SEG processes and procedures, follow-up and report out weekly to executive leadership    


Lead Pharmacy Oversight Process


Work cross functionally with Pharmacy, Audit, Compliance, Operations and continuously make recommendations to implement new or enhance existing controls designed to protect the company from over dispensing problematic drugs as identified by National Association of Drug Diversion Investigators (NADDI).  Use fact based analysis to monitor the ordering and dispensing of the same drug types, report information to Pharmacy District Managers and follow-through to conclusion as to what drove the problem (diversion, error, over-ordering) and what corrective action was taken to prevent reoccurrence.  Identify commonly missed processes and communicate these to Pharmacy Operations to minimize regulatory exposure due to non-regulatory compliance from the DEA, Board of Pharmacy and FDA.  Maintain effective working relationships with corporate and field pharmacy operation teams, provide insight, training and current trends while staying abreast of relevant DEA, Board of Pharmacy, FDA, regulations, and update the company on all potential regulatory compliance risks. 








Analysis, Reporting, Regulatory Compliance and Reporting

Lead the Pharmacy Oversight Control team by developing reporting metrics to measure success or risks and report out to the team quarterly, complete with recommendations to improve.  Identify Doctors who are overprescribing problematic drugs through the development of analytic programs designed to measure, track and monitor the same.  Investigate all doctors and make objective recommendations to discontinue accepting prescriptions from doctors who are overprescribing based off SEG averages, without explanation.  Monitor changes in federal and state regulatory compliance practices to include review of DEA 106 forms (pharmacy), participating in industry calls related to pharmacy retail; and provide updates from other regulatory agencies such as DEA, Board of Pharmacy, Department of Agriculture, FDA, COOL/USDA, and health departments. 


Performs other job-related duties as assigned.



Required Education

Course of Study

Bachelor's Degree

Environmental, Safety Science,
Food Sciences, Biology, Microbiology

Preferred Education

Course of Study

Master's Degree

Food Sciences, Biology, Microbiology

Relevant Experience

Supervisory Experience

3 - 6 yrs minimum

0 - 3 yrs minimum

Language(s) Required

Language(s) Preferred



Knowledge, Skills & Abilities Required

• Poses superior analytical, organizational, decision-making and project management skills. Fully versed in administrative management functions.

·         Possess the following related professional certification, CPFS.

• Ability to manage and direct multiple complex projects simultaneously to drive solutions that meet or surpass business expectations and deliver project milestones on-time.

• Superior communication and interpersonal skills to effectively convey food safety objectives to a wide variety and levels of associate.

·         Poses above average knowledge of Pharmacy Operations and drug types


Knowledge, Skills & Abilities Preferred

• Possess any of the following: RS, HACCP Certified, REHS or SQF certified



Environmental Factors



Environmental Factors



Travel Requirements

Travel Percent