Lead Product Recall Process
% Of Time
Responsible for managing, executing and reporting out on the company’s product recall process, procedures and policies to ensure compliance in pulling all recalled product from store shelves, that in-transit product is secured upon delivery, POS/UPC blocks are implemented and provide continuous follow-up to ensure expectations are met by each impacted department. Execute Product Recall Closing process including receiving written assurance from suppliers that affected products have been destroyed and will not ship to stores or distribution centers or forwarded to reclaim when applicable. Work closely with accounting, ensure SEG collects fees from all suppliers for recalled products. Lead the product recall task force, quarterly meetings by developing content, analysis and reporting metrics and provide weekly and quarterly updates to Executive leadership.
Monitor, Respond, Follow-through
Monitor (24/7) all information systems (Food Track, C&S Wholesalers, manufacturers, SEG Merchants, Own Brands, Vendors, and Government Agencies and respond immediately to all Class 1 and 2 recalls. Run queries upon notification using HUB software to determine if product is carried by SEG and location of the same. Stay in contact with all business partners to confirm product has been removed from store shelves, identified while in-transit, and measure the success or failure of how the company executed based off SEG processes and procedures, follow-up and report out weekly to executive leadership
Lead Pharmacy Oversight Process
Work cross functionally with Pharmacy, Audit, Compliance, Operations and continuously make recommendations to implement new or enhance existing controls designed to protect the company from over dispensing problematic drugs as identified by National Association of Drug Diversion Investigators (NADDI). Use fact based analysis to monitor the ordering and dispensing of the same drug types, report information to Pharmacy District Managers and follow-through to conclusion as to what drove the problem (diversion, error, over-ordering) and what corrective action was taken to prevent reoccurrence. Identify commonly missed processes and communicate these to Pharmacy Operations to minimize regulatory exposure due to non-regulatory compliance from the DEA, Board of Pharmacy and FDA. Maintain effective working relationships with corporate and field pharmacy operation teams, provide insight, training and current trends while staying abreast of relevant DEA, Board of Pharmacy, FDA, regulations, and update the company on all potential regulatory compliance risks.
Analysis, Reporting, Regulatory Compliance and Reporting
Lead the Pharmacy Oversight Control team by developing reporting metrics to measure success or risks and report out to the team quarterly, complete with recommendations to improve. Identify Doctors who are overprescribing problematic drugs through the development of analytic programs designed to measure, track and monitor the same. Investigate all doctors and make objective recommendations to discontinue accepting prescriptions from doctors who are overprescribing based off SEG averages, without explanation. Monitor changes in federal and state regulatory compliance practices to include review of DEA 106 forms (pharmacy), participating in industry calls related to pharmacy retail; and provide updates from other regulatory agencies such as DEA, Board of Pharmacy, Department of Agriculture, FDA, COOL/USDA, and health departments.