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CRM Analyst II

Job: #2020-77442
Store Number: 8311
Store: Southeastern Grocers
Category: Store Support / Corporate
Position Type: Marketing / Advertising
Full-Time/Part-Time: Full-Time
Address: 8928 PROMINENCE PARKWAY BUILDING 200Jacksonville, FL, 32256

CRM Analyst II



Job Purpose

This role is responsible for managing and analyzing the customer and transactional data for rewards accounts. The data includes sales records, purchasing history, types of purchase, marketing engagements and channel preferences. With the use of multiple systems, the CRM Analyst will set up loyalty offers, build and maintain tables of big data and create automations to streamline workflows. This position will provide leadership, guidance, reporting to team members and leadership, and manages vendors.


Essential Responsibilities


% Of Time

Creates moderately complex SQL queries and automations within Salesforce Marketing Cloud CRM to understand analyze customer data, initiate data extracts and file transfer to internal teams and external vendors and summarize data.


Maintains and integrates the company’s data sources with CRM tool. Synthesizes disparate data sources to provide compelling and meaningful insights of our customers. Identifies opportunities for simplification and automation in execution of campaigns.


Supports business teams using various data platforms to create digital and printed offers and timely load offers to meet campaign deadlines. Drives action through effectively communicating analyses, insight and recommendations to leadership. Coordinates the evaluation scope and completion of new development requests.


Partners and communicates effectively with multiple vendors to develop and support the production and delivery of management scorecards and reports.


Performs ad-hoc analysis, reporting and derives insights using data spanning a variety of sources.


Performs other job-related duties as assigned.



Required Education

Course of Study

Bachelor's Degree

Business, Computer Science or related field

Preferred Education

Course of Study

Master's Degree

Business, Computer Science or related field

Relevant Experience

Supervisory Experience

3 - 6 yrs minimum

0 - 3 yrs minimum

Language(s) Required

Language(s) Preferred



Knowledge, Skills & Abilities Required


• Data Mining

• Database Management

• Advanced skills in Microsoft Office (Excel, PowerPoint and Word)

• Loyalty Programs

• CRM (Salesforce Marketing Cloud)

• Marketing Automation

Knowledge, Skills & Abilities Preferred



Environmental Factors



Environmental Factors

SSC Light: Physical Demands: While performing the essential functions of this position, the associate is regularly required to sit, use hands or fingers to handle, hold or feel objects, tools or controls, talk, see, hear and perform repetitive movements with both hands. The employee is occasionally required to stand or walk on carpet, tile or concrete Working Conditions: Majority of the time will be spent indoors in a traditional office environment. Safety Risk Factors: The employee is rarely required to twist back and/or neck and walk on a slippery or cluttered floor surface. Overall Required Equipment a personal computer, telephone, printer, copy machine, fax machine and other general office supplies and equipment. Pulling Requirement 20 lbs. Lifting Requirement 20 lbs.


Travel Requirements

Travel Percent