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IT Business Analyst III

Job: #2020-68172
Store Number: 8211
Store: Southeastern Grocers
Category: Store Support / Corporate
Position Type: Information Technology
Full-Time/Part-Time: Full-Time
Address: 5050 EDGEWOOD COURTJacksonville, FL, 32254


Job Title: Business Analyst III
Location: Store Support Center

 The Business Analyst III will be the primary interface between IT and business partners, including third party vendors. Responsibilities will include building and managing a Digital road map, eliciting business requirements and ensuring the requirements identified for a business solution project are comprehensive and in-line with the actual business needs. In addition to successfully delivering projects to internal marketing teams, the Business Analyst III will lead multiple projects while providing guidance and project management for project team members (QA, Vendors and Development team members).
Primary Responsibilities & Accountabilities


  • Develop and maintain solid partnerships with the marketing business teams, third-party vendors, IT teams, and various cross team personnel and departments.
  • Builds and maintains strong relationships with key business stakeholders to ensure full understanding of business processes and potential future business needs.
  • Builds and maintains strong relationships with other IT departments and vendors to ensure successful integration, implementation, and support of project efforts.
  • Work with the business partners to identify productivity or efficiency opportunities in business processes and define requirements with the business to create solutions to achieve those improvements.
  • Elicit, identify and document business requirements focused on understanding and prioritizing business needs that will satisfy corporate goals.
  • Leads business process re-engineering, requirements gathering, and problem-solving activities to meet the business needs.
  • Perform business requirements gap analysis and root cause analysis against all proposed business workflows and feature enhancements.
  • Develop detailed functional requirements and work with appropriate design resources to develop screen mock-ups based on the gathered business requirements.
  • Recognize and articulate business and technical decision trade-offs.
  • Contribute to the usability and performance of applications by acquiring user feedback and cross-referencing business processes with application usage.
  • Participate in the development of project charters and financial business cases (when necessary).
  • Participate in technical design and QA test case reviews to ensure requirements are met.
  • Perform pre and post production validation testing to evaluate all web and/or mobile application software packages, are working as intended/designed.
  • Facilitate user-acceptance testing of new application systems and technology utilizing pre-defined acceptance criteria.
  • Ensure adherence and support of IT governance and appropriate PMO policies while maintaining strong customer service orientation.
  • Ensure required project documentation is current and accurate including but not limited to as-is and to-be business process documents, business requirements, functional requirements, acceptance criteria, communication plans, training plans, test plans, scenarios and scripts, organizational change management plans, release schedules and operational support plans.
  • Maintain proficient knowledge of mobile app best practices and adhere to project management and software delivery methodologies (Agile and SDLC).
  • Maintain proficient working knowledge of use case writing, and other requirements analysis techniques such as Agile Epics, Features, User Stories, and Tasks.
  • Assist PM’s with the tracking and documentation of the business benefits and process changes.
  • Assist with making tough decisions with minimal direction; act as a coach and influence tactical, as well as, strategic direction.
  • Perform other duties as assigned
  • Bachelor’s Degree or equivalent experience in information technology, computer science, business administration or related field and; or an equivalent combination of education and experience.
  • Five (5) years of business analysis experience, preferably in the retail industry.
  • Two (2) years of experience with agile development (story writing, backlog management)
  • Two (2) years of experience agile tools like Azure DevOps, Team Foundation Server, Jira, etc.
  • Two (2) plus years of mobile app or website lifecycle management experience, with a focus on the customer experience.
  • Experience in Software Release Management, understanding time frames for approvals, use of developer consoles, do’s & don’ts, etc.
  • Experience working with and/or managing multiple third-party vendors
  • Experience supporting a vendor package and working with the vendor on enhancements.
  • Knowledge of the general state of digital technology today with an insatiable appetite to stay current on retail grocery digital trends
  • Experience working with offshore teams
  • Knowledge of ADA compliance policies
  • Experience maintaining mobile apps or websites (bug fixes, enhancement releases, etc)
  • Successful completion of pre-employment drug testing and background check.
  • Ability to read, write and speak English fluently.
  • Ability to understand and follow English instructions.
  • Compliance with all company policies and procedures.
  • Authorization to work in the United States or the ability to obtain the same.


  • Master’s degree in business administration, computer science, engineering or related field
  • Knowledge of web services/API’s and mobile development (not coding, just how it all works)
  • Knowledge of mobile UI/UX best practices as laid out by iOS and Android
  • Knowledge of microsites and their integration into main websites
  • Experience testing websites for accessibility and responsive behaviors on all browsers and devices
  • Experience managing functional and technical updates for existing websites (not content)
  • Experience using automated and manual testing apps
  • Experience in the app submission process (both iOS and Android) to oversee and manage timely submissions the app stores (iTunes and Google Play).
Required Behaviors
  • Lives the Valuesby embracing the essence of the company demonstrating a commitment to the company’s goal and values.
  • Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
  • Business-drivenshowing passion for the business, delivering results consistently.
  • Customer-orientatedby passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else.
  • People Passionthrough consistently treating others with respect and dignity.
Knowledge, Skills, Abilities
  • Servant leadership skills with ability to provide expertise, guidance and constructive feedback to team members.
  • An innovative self-starter with the initiative to learn new processes, the ability to operate independently, and manage complex assignments and concurrent tasks.
  • Excellent listening, persuasion, verbal and written communication skills to effectively convey complex and detailed technical information.
  • Highly organized with a deep understanding of agile project management and project documentation
  • Detail Oriented with a focus on quality
  • Solid organizational, analytical, problem-solving and time management skills.
  • Ability to identify cause and effect relationships and address root cause of problems.
  • Ability to maintain the highest level of confidentiality.
  • Solid organizational, analytical, problem-solving and time management skills.
  • Experience with Sitecore CMS, Azure DevOps (formerly Team Foundation Server),MS Appcenter, Xamarin Development Platform, and Xamarin Test Cloud, and HP ALM
  • Experience with Google Analytics 360, Google Firebase, Salesforce Marketing Cloud, and Akamai CDN
  • Demonstrated expert PC skills including proficiency with primary Microsoft Office applications