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Analyst, Retail Communications

Job: #2019-57719
Store Number: 8311
Store: Southeastern Grocers
Category: Store Support / Corporate
Position Type: Store Operations
Full-Time/Part-Time: Full-Time
Address: 8928 PROMINENCE PARKWAY BUILDING 200Jacksonville, FL, 32256

Job Title:

Analyst, Retail Communications


Position Overview



Store Support Center


The analyst, communications, will work with the manager, retail communications to design and build effective communication channels and align stores with key retail strategies and initiatives to improve execution. This position will create, implement and measure communication plans for retail stores, maintain and support communication standards and guidelines and edit and manage retail communication content. In addition, the analyst, communications will provide communication training and user support for communication channels.


Primary Responsibilities & Accountabilities

·          Partner with business units to ensure that retail store communications messages and tactics are consistently aligned with retail priorities and company strategy/business objectives.

·          Manage the development of retail communication programs and support processes to communicate key retail priorities and improve store execution of the program.

·          Support the delivery of new business communication processes for functional and divisional operational teams using Task Manager.

·          Provide instructions on how to communicate business tasks in Task Manager.

·          Manage the flow of communications to the stores by educating departments on how and when to communicate to the stores.

·          Maintain the webinar and retail calendar.

·          Act as first line gatekeeper for retail store communications.

·          Write, proof-read and/or edit all retail store communications and send using appropriate communication delivery method.

·          Monitor internal channels to drive customer service and communication strategy.

·          Perform other job-related duties as assigned.


Required Behaviors


  • Bachelor’s degree in business, communications, journalism, organizational behavior, public relations or other behaviorally related degree and three (3) years of experience in operations or related field; or an equivalent combination of relevant education and experience.
  • Compliance with all company policies and procedures.
  • Ability to read, write and speak English proficiently.
  • Ability to understand and follow English instructions.
  • Authorization to work in the United States or the ability to obtain the same.

·          Successful completion of pre-employment drug testing and background check.

·          Lives the Valuesby embracing the essence of the company demonstrating a commitment to the company’s goal and values.

·          Unifies and motivatesteam through praise and recognition of success with immediate feedback to build an environment of trust.

·          Business-drivenshowing passion for the business, delivering results consistently.

·          Customer-orientedby passionately demonstrating that the customer comes first…always by putting the customer’s needs above all else.

·          People Passionthrough consistently treating others with respect and dignity.


Knowledge, Skills, Abilities

  • Demonstrated ability to manage/perform Client Relationship Management (CRM) duties, maintain strong relationships between corporate and retail locations and to work with a wide range of clients.
  • Demonstrated ability to translate “corporate-speak” communications to “store-speak” communications.
  • Ability to use independent judgment and be trusted with confidential information.
  • Strong writing, grammar, punctuation, proof-reading and editing skills with previous experience developing written materials.
  • Ability to organize and structure information in a logical, easy-to-follow manner.
  • Ability to follow and maintain communication/brand standards and guidelines.
  • Strong PC skills including working knowledge and proficiency with Microsoft Office applications.
  • Knowledge of retail store operations.
  • Ability to work effectively in a team environment, build relationships at all levels of the company and maintain composure and production quality under deadline pressure.
  • Ability to manage and prioritize multiple projects with strong attention to detail.
  • Ability to quickly master complex issues and processes outside immediate area of expertise.
  • Ability to create process flows of work.
  • Ability to travel up to 25% of the time, including overnight.

Environmental and Physical Demands

Physical Requirements

Occasionally - 1-33%

Frequently - 34-66%

Regularly - 67-100%

Physical Demands

While performing the essential functions of this position, the employee is regularly required to sit, use hands or fingers to handle, hold or feel objects, tools or controls, talk, see, hear and perform repetitive movements with both hands. The employee is occasionally required to stand or walk on carpet, tile or concrete, carry, push, lift or pull up to 10 lbs.


Job Location


Working Conditions

While performing the essential functions of this position, the employee is typically not substantially exposed to adverse working conditions.


Safety Risk Factors

The employee is occasionally required to twist back and/or neck and walk on a slippery or cluttered floor surface.



The employee is required to work varied schedules.


Machines, Tools, Equipment, etc.

While performing the essential functions of this position, the employee will be required to utilize a personal computer, telephone, printer, copy machine, facsimile machine and other general office supplies and equipment.