- Communicate, lead and empower teams to deliver a great shopping experience for our customers in alignment with the company’s vision, goals, expectations and policies while maintaining open communication channels for ideas, suggestions and feedback.
- Delegate authority, responsibility and accountability to managers and assist the store manager in creating a coordinated, motivated management team.
- Demonstrate and role model exceptional customer service exceeding customer expectations; ensure associates greet, assist, provide efficient service and thank customers in a prompt, courteous, friendly and business-like manner in order to promote the company image as a service-oriented operation.
- Manage the fiscal budget, in-stock, inventory, shrink, expenses including labor and supply management and cash control with a high level of integrity, urgency and responsibility and within the best interests of the organization.
- Maximize sales and profits by ensuring effective display and sales techniques, efficient ordering, scheduling and work planning to department managers and associates; analyze P&L for business opportunities determine areas for improvement and communicate finds store status and plans of action with district manager.
- Monitor and analyze the internal and external business environment and manage the store’s competitive response.
- Manage facility assets including promptly addressing maintenance and safety issues and daily maintenance of floor conditions.
- Ensure store operations are consistent with all aspects of federal, state and company health, safety and sanitation codes.
- Recruit, interview and hire the best-qualified applicants through pro-active and consistent recruitment techniques, within company established compensation guidelines; ensure new associates receive proper orientation and training and conduct regular evaluations of direct and indirect reports.
- Exercise ability to reprimand or terminate associates when necessary; or effectively recommend same.
- Manage, support and develop managers through feedback, praise, and recognition; ensure adherence to all state and federal employment laws and company policies and procedures through partnership with human resource and legal department support staff.
- Train and coach department managers on all KPIs, product processing, customer service, product knowledge, suggestive selling, safety and sanitation; conduct weekly meetings to discuss departments’ progress, financial results, recommendations and training enhancements.
- Provide guidance in product and supply ordering, equipment setup, department organization and vendor assistance.
- Use initiative, ingenuity, creativity and good judgment to act on opportunities and issues as they occur within the store location; teach and advise department managers on sound decision-making principles and application in daily operations.
- Evaluate and ensure the location is properly stocked and merchandised in accordance with the needs of the community; educate associates on the effect of market area conditions and seasonal variations on product and sales.
- Manage neighborhood partnerships by leveraging corporate resources and strategies; develop and maintain a positive image by participating and partnering in community events.
- Establish and maintain a professional working relationship with customers, associates, schools, vendors, suppliers and regulatory agencies.
- Ensure all policies, programs and directives are communicated and executed in a positive and timely manner.
- Perform other job-related duties as assigned.
|
