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Business Analyst III-Retail Systems

Job: #2019-64526
Store Number: 8311
Store: Southeastern Grocers
Category: Store Support / Corporate
Position Type: Information Technology
Full-Time/Part-Time: Full-Time
Address: 8928 PROMINENCE PARKWAY BUILDING 200Jacksonville, FL, 32256


Job Title: Business Analyst III
Location: Store Support Center

Position Overview
The business analyst III will be the primary interface between IT and business partners and is responsible for ensuring the requirements identified for a business solution on a project are comprehensive, are in-line with the actual business needs and are successfully delivered to the business. In addition, the business analyst III will lead a variety of projects and provide guidance to junior associates.
Primary Responsibilities & Accountabilities
  • Explore, identify and document business requirements (exposing root cause) focusing on understanding and prioritizing business dependencies.
  • Develop functional requirements based on the gathered business requirements.
  • Perform testing and facilitate user-acceptance testing of new application systems and technology.
  • Maintain proficient knowledge and adhere to project management and software delivery methodologies.
  • Ensure compliance with project management office (“PMO”) standards, procedures and Sarbanes Oxley.
  • Ensure required project documentation is current and accurate including but not limited to as-is and to-be business process documents, business requirements, functional requirements, communication plans, training plans, test plans, scenarios and scripts, organizational change management plans, and operational support plans.
  • Monitor and manage KPIs (TBD) for project relative to the definition, design, and delivery of business and functional requirements.
  • Evaluate application software packages to ensure business needs are met.
  • Maintain proficient working knowledge of use case writing and other requirements analysis techniques.
  • Develop and maintain solid partnerships with relevant business, IT, cross team personnel and departments.
  • Ensure adherence and support of IT governance policies while maintaining strong customer service orientation.
  • Recognize and articulate business and technical decision trade-offs.
  • Contribute to the usability and performance of applications by acquiring user feedback and cross-referencing business processes with application usage.
  • Make tough decisions with minimal direction; act as a coach and influence tactical direction.
  • Maintains strong relationships with all key business stakeholders to ensure full understanding of business processes and potential future business needs.
  • Leads gap analysis, business process re-engineering, requirements gathering and problem-solving activities to meet the business needs.
  • Work with the business partners to identify opportunities to improve productivity or efficiency in business processes and define requirements with the business to create solutions to achieve those improvements.
  • Develops strong business relationships and integrating activities with other IT departments to ensure successful implementation and support of project efforts.
  • Assist make tough decisions with minimal direction; act as a coach and influence tactical direction.
  • Participates in technical design to ensure requirements are met.
  • Assist PMO with the tracking and documentation of the business benefits and process changes.
  • Participate in the development of project charters and financial business cases.
  • Participate in key IT projects and serve as project manager as assigned.
  • Perform other job-related duties as assigned.
  • Bachelor's Degree or equivalent experience in information technology, computer science, business administration or related field and; or an equivalent combination of education and experience.
  • Experience with technical requirements gathering (interview techniques, JAD sessions, questionnaires), requirements analysis (documentation analysis: sequence, activity, state or UML diagrams; prioritization, cost/benefit, gap or traceability analysis) or business process re-engineering (current/future process/data flows, time studies).
  • Compliance with all company policies and procedures.
  • Ability to read, write and speak English proficiently.
  • Ability to understand and follow English instructions.
  • Authorization to work in the United States or the ability to obtain the same.
  • Successful completion of pre-employment drug testing and background check.
  • Five (5) years of business analysis experience in the retail industry.
  • Demonstrated excellent listening, persuasion, verbal and written communication skills to effectively convey complex and detailed technical information.
Required Behaviors
  • Lives the Valuesby embracing the essence of the company demonstrating a commitment to the company’s goal and values.
  • Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
  • Business-drivenshowing passion for the business, delivering results consistently.
  • Customer-orientatedby passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else.
  • People Passionthrough consistently treating others with respect and dignity.
Knowledge, Skills, Abilities
  • Ability to complete multiple tasks simultaneously while adhering to strict deadlines.
  • Self-starter with the initiative to learn new processes.
  • Intense focus on detail and accuracy of work.
  • Solid organizational, analytical, problem-solving and time management skills.
  • Demonstrated expert PC skills including proficiency with the primary Microsoft Office applications.
  • Ability to travel up to 25% of the time, including overnight.