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SC Ops Store Service Analyst

Job: #2019-64338
Store Number: 8311
Store: Southeastern Grocers
Category: Store Support / Corporate
Position Type: Store Operations
Full-Time/Part-Time: Full-Time
Address: 8928 PROMINENCE PARKWAY BUILDING 200Jacksonville, FL, 32256

SC Ops Store Service Analyst



Job Purpose

This role is responsible for investigating and resolving store customer service cases submitted via Sales Force platform. This position will be required to collaborate with store operations, internal warehouse team and external third party warehousing partner to determine appropriate resolution of submitted cases. The analyst is expected to work closely with the warehouse senior managers regarding root cause analysis to help drive accountability for both warehouse and store teams.


Essential Responsibilities


% Of Time

Resolve up to $15 million in annual credit claims via third party Sales Force platform based on independent research from information provided by the stores, warehouse operations team and internal systems.


Create, analyze and distribute portal activity reporting to highlight trends that focus on resources and drive improvement within the context of the store service-level agreement (SLA).


Provide status updates and follow through to stores, warehouse operations team, third party warehouse partner and other stakeholders as needed during the case resolution process.


Escalate and resolve store billing errors, ensuring end of period accurate financial reporting.


Work with internal and external supply chain teams to coordinate emergency deliveries, store to store transfers of goods and efficiently recover inventory miss-ships and shortages at individual store locations.


Performs other job-related duties as assigned.



Required Education

Course of Study

Bachelor's Degree

Business, Finance, Logistics or related field; or five (5) years retail or warehouse inventory experience

Preferred Education

Course of Study

Relevant Experience

Supervisory Experience

0 -3 yrs minimum

No Supervisory Experience

Language(s) Required

Language(s) Preferred



Knowledge, Skills & Abilities Required

• Ability to resolve issues with flexibility, resiliency and self-direction.

• Knowledge and understanding of supply chain and warehousing.

• Ability to influence without authority.

• Utilize solid investigative instincts and various data analysis tools to make unbiased decision.

• Critical thinking skills with ability to identify root cause and develop innovative solutions.

• Excellent communication and interpersonal skills to effectively convey complex and detailed information to a diverse population.

• Excellent analytical and organizational skills.

Knowledge, Skills & Abilities Preferred

• Preferred previous experience in retail operations.



Environmental Factors


Supply Chain Operations

Environmental Factors

SSC Light: Physical Demands: While performing the essential functions of this position, the associate is regularly required to sit, use hands or fingers to handle, hold or feel objects, tools or controls, talk, see, hear and perform repetitive movements with both hands. The employee is occasionally required to stand or walk on carpet, tile or concrete Working Conditions: Majority of the time will be spent indoors in a traditional office environment. Safety Risk Factors: The employee is rarely required to twist back and/or neck and walk on a slippery or cluttered floor surface. Overall Required Equipment a personal computer, telephone, printer, copy machine, fax machine and other general office supplies and equipment. Pulling Requirement 20 lbs. Lifting Requirement 20 lbs.


Travel Requirements

Travel Percent