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Project Manager, IT

Job: #2019-60714
Store Number: 8211
Store: Southeastern Grocers
Category: Store Support / Corporate
Position Type: Information Technology
Full-Time/Part-Time: Full-Time
Address: 5050 EDGEWOOD COURTJacksonville, FL, 32254

Job Title: Project Manager, IT
Location: Store Support Center IT

Position Overview
The project manager, IT, is responsible for the successful delivery of a large, complex business change project or multiple mid-size business change projects that leverage information technology systems. This role will provide effective leadership and strong tactical project management and administration and will rely on leadership skills and best practices to manage, direct and control business technology projects to drive the delivery of optimum quality solutions that meet business objectives and are delivered on time and within budget. This position analyzes and manages stakeholder expectations and uses problem-solving techniques to remove barriers and resolve conflict. The project manager has full accountability for the successful delivery of business technology solutions and will provide input into continuous improvement opportunities to the project delivery process, standards and tools/templates.
Primary Responsibilities & Accountabilities
  • Manage and control the planning, execution and delivery of project deliverables by directing, facilitating and coordinating all activities and resources that are project related to ensure project deliverables are completed on time and within budget and that meet or exceed the sponsor’s expectations according to the defined project delivery process (PDP).
  • Determine project goals and priorities with management, including the business program manager and business project sponsor.
  • Build and manage strong relationships with project stakeholders, including internal and external customers and vendors; analyze stakeholder expectations and maintain the relationships by keeping stakeholders informed of progress and issues to manage expectations on requirements and deliverables.
  • Manage and communicate a clear vision of the project objectives and motivate the team to achieve them.
  • Manage the development and implementation of the project communication plan including audience, key messages, message intent, delivery medium, creator, distributor, timing/ frequency and status.
  • Define, manage and control project scope including the development of clear scope statements and solid scope change control through project change request creation, submission and resolution; ensure required adjustments to the scope document, schedule, budget and resources are reflected in the appropriate documentation.
  • Plan and manage the development of project charters, requirements and other project specific documents including conducting appropriate business and technical reviews to ensure a quality solution is developed and delivered according to the defined Solution Delivery Life Cycle process (SDLC).
  • Identify, secure, forecast and manage the resources (both IT and business) required to deliver the project objectives.
  • Build strong, high-performing project teams and ensure all project associates, both business and IT, communicate, collaborate and deliver individual tasks as well as contribute to the overall successful delivery of the project objectives.
  • Create, manage and control the comprehensive project schedule including business and IT task plans using inputs from project associates to define task effort estimates, overall work effort schedules, task dependencies and project interdependencies.
  • Organize the work into manageable activity clusters (stages) and determine an effective approach to completing the work.
  • Work with the project associates to compile complete and accurate estimate of a project effort.
  • Work closely with project team to align project tasks and milestones and to mitigate risk.
  • Manage the daily work of resources on the project to clarify assignments and deliverables and hold all associates accountable for the on-time delivery of their specific activities and tasks.
  • Coach and educate all project resources to ensure understanding of their individual roles and responsibilities on the project as well as the processes by which the project will be managed and controlled that by which the solution will be developed and delivered.
  • Negotiate the performance of activities with associates and their managers if operating in a matrix environment and provide performance input and feedback to associates’ functional managers.
  • Work with the project team and the PMO to prepare the initial project budget and manage and control the project costs including monthly forecasting, variance management and financial reporting for internal/external resources, hardware, software, etc.; resolve budget variances that are outside of acceptable pre-defined limits.
  • Prepare the project management plan, obtain project leadership approval and use the plan to manage the project.
  • Coordinate with business leaders to establish and implement effective plans for organizational change management.
  • Manage project issues to closure while minimizing impact to the critical path and drive creative issue-resolution documented in the issues log.
  • Identify and analyze risks, establish contingency plans, identify trigger events and initiate mitigating action; oversee risk management activities, gather stakeholder input and rank top project risks in terms of impact, probability, severity and priority.
  • Analyze the actual performance of the project against the baseline plan and make adjustments consistent with plan objectives.
  • Track and report transparent, factual and timely progress information to project stakeholders, associates and executive leaders regarding status and variances to plan, cost and schedule and change control to ensure continual awareness and to enable informed decisions.
  • Represent project at meetings and with external consultants and departmental and senior management and ensure that priorities are communicated, understood and that project status updates are accurately and timely.
  • Determine what constitutes successful closure for all parties; gain acceptance and sign-off by parties when closure is attained.
  • Oversee development of proposals and requests for proposals associated with the project.
  • Manage and control the efforts of vendor contractors required for the specific assigned project in partnership with the vendor project manager or vendor account manager.
  • Develop and maintain lessons-learned for utilization on future programs for the enterprise.
  • Ensure all required project documentation is current and accurate and is stored in the project repository and is appropriately archived upon project closure.
  • Monitor and manage key KPIs for project, ensure all data is accurate and current and take appropriate action to resolve issues where KPIs are outside acceptable defined limits.
  • Facilitate regular status meetings with the project teams and report status in a manner that fosters communication and focuses on delivery of value-added results.
  • Ensure meeting minutes are documented including attendees, action items, key decisions and open issues.
  • Identify opportunities for improvements in the project delivery process including the project management life cycle and solution delivery life cycle and execute the process improvements as they are implemented.
  • Remain current on industry best practices and technology trends.
  • Perform other job-related duties as assigned.
Minimum Qualifications
Minimum
  • Bachelor’s degree in computer science or related field and six (6) years project management experience with four (4) years experience managing complex IT projects; or an equivalent combination of education and experience.
  • Ability to read, write and speak English proficiently.
  • Ability to understand and follow English instructions.
  • Authorization to work in the United States or the ability to obtain the same.
  • Successful completion of pre-employment drug testing and background check.
Preferred Qualifications
  • Master’s degree in computer science or related field; or equivalent experience.
  • Project Management Professional (PMP) certification.
Required Behaviors
  • Lives the Valuesby embracing the essence of the company demonstrating a commitment to the company’s goal and values.
  • Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
  • Business-drivenshowing passion for the business, delivering results consistently.
  • Customer-orientatedby passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else.
  • People Passionthrough consistently treating others with respect and dignity.
Knowledge, Skills, Abilities
  • Demonstrated successful project delivery using systems development life cycles (SDLC) and principles of project management.
  • Demonstrated PC skills including proficiency with the primary Microsoft Office applications and a commercial PPM tool.
  • Demonstrated superior oral and written communication skills.
  • Ability to maintain the highest level of confidentiality.
  • Experience with CA Clarity, v13 saas or higher version.
  • Demonstrated ability to manage considerable workloads and the most complex and difficult assignments.
  • Demonstrated ability to drive solutions that meet or surpass business expectations.
  • Ability to provide expert leadership, guidance and constructive feedback to associates.
  • Excellent communication and interpersonal skills to effectively communicate complex and detailed technical information across all levels and multiple departments.
  • Ability to lead and manage multiple complex projects simultaneously while adhering to strict deadlines.
  • Strong analytical, organizational, problem-solving and project management skills.
  • Intense focus on detail and accuracy of work and time management.
  • Compliance with all company policies and procedures.
  • Ability to travel up to 25% of the time, including overnight.